About Us:
At Reboot Staff, we specialize in building strong, performance-driven teams by connecting forward-thinking companies with exceptional talent. With a foundation in trust, integrity, and innovation, we help businesses reboot their strategies with the right people. Our goal is to deliver real results by combining modern workforce solutions with a deep understanding of market dynamics.

Job Description

Reboot Staff is seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in Madison, WI. In this role, you will serve as the primary point of contact for our clients, ensuring that their needs are met with precision and professionalism. This position requires excellent communication skills, the ability to manage multiple accounts, and a proactive approach to client support.

Responsibilities

• Manage and maintain relationships with assigned customer accounts

• Address client inquiries and resolve issues in a timely and effective manner

• Monitor account activity and provide regular updates to clients

• Prepare and deliver reports on account performance and service quality

• Collaborate with internal teams to meet customer expectations

• Identify opportunities to enhance client satisfaction and drive account growth

• Ensure accurate documentation and compliance with company policies

Qualifications

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience)

• 2+ years of experience in customer service or account management

• Strong interpersonal and communication skills

• High attention to detail and strong organizational abilities

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Ability to handle multiple tasks and meet deadlines under pressure

• Problem-solving mindset with a focus on customer satisfaction

Benefits

• Competitive salary: $57,000 - $63,000 annually

• Growth opportunities within a fast-paced company

• Professional development and training programs

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment