About Us

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Description

We are seeking a proactive and detail-oriented Client Service Associate to join our team. In this role, you will be the primary point of contact for our clients, ensuring a smooth and professional experience throughout all stages of engagement. You will work closely with our design and operations teams to deliver outstanding service and exceed client expectations.

Responsibilities

• Serve as the main liaison between clients and internal teams

• Provide timely responses to client inquiries and requests

• Monitor and manage client accounts to ensure satisfaction and accuracy

• Coordinate meetings, presentations, and project updates

• Track project milestones and proactively communicate timelines

• Maintain detailed records of interactions and transactions

• Assist with problem resolution and escalate issues when necessary

• Support account growth and retention efforts

Qualifications

• Bachelor’s degree in Business, Communications, or a related field

• Strong communication and interpersonal skills

• High attention to detail and organizational abilities

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to multitask and manage priorities in a fast-paced environment

• Professional demeanor and problem-solving attitude

Benefits

• Competitive salary: $66,000–$73,000 annually

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Ongoing professional development

• Opportunities for internal growth and promotion

• Supportive and collaborative team environment