About Us

At Hype Tier, we specialize in crafting unforgettable brand experiences. Based in Modesto, California, we are a dynamic team of event professionals committed to innovation, creativity, and precision. From concept to execution, our mission is to elevate every event into a memorable moment that resonates with clients and attendees alike.

Job Description

We are seeking a professional and motivated Customer Support Assistant to join our team in Modesto, CA. In this role, you will serve as a key point of contact for clients, ensuring inquiries and concerns are handled promptly and accurately. The ideal candidate is organized, solution-oriented, and thrives in a dynamic support environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems.

• Provide accurate product and service information to assist with troubleshooting and resolution.

• Track and manage customer requests from initiation to resolution.

• Document interactions and maintain detailed records of each case.

• Escalate unresolved issues to appropriate departments or supervisors as needed.

• Identify recurring issues and recommend process improvements.

• Maintain a professional and empathetic demeanor at all times.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

• 1+ year of experience in customer service or support roles.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency with basic office software and CRM systems.

• Ability to manage time efficiently and work independently or as part of a team.

• Bilingual skills are a plus but not required.

Benefits

• Competitive salary ($55,000 - $65,000 per year)

• Growth opportunities and structured career advancement

• Comprehensive training and mentorship programs

• Paid time off and holidays

• Supportive and engaging team environment

• Health, dental, and vision insurance options