About Us

At Every Word Code, we turn complex ideas into simple, powerful digital solutions. Our mission is to empower businesses through innovative software development and data-driven strategies. Based in Baton Rouge, we pride ourselves on collaboration, integrity, and delivering high-quality solutions to clients across various industries. We’re a team of thinkers, builders, and problem-solvers working together to drive results that matter.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our Baton Rouge team. This role is essential to maintaining customer satisfaction by delivering prompt, accurate, and courteous service to our clients. You will be the first point of contact for resolving product issues, answering inquiries, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Troubleshoot and resolve technical and product-related issues efficiently

• Document customer interactions, feedback, and resolutions in the CRM

• Collaborate with internal teams to ensure swift resolution of client concerns

• Provide detailed product information and guidance to customers

• Identify patterns in support requests to help improve product documentation and user experience

• Follow up with customers to ensure issue resolution and satisfaction

Qualifications

• Bachelor’s degree or equivalent work experience in customer support or related field

• Minimum 1–2 years of customer service experience, preferably in a tech environment

• Excellent written and verbal communication skills

• Strong problem-solving and organizational skills

• Ability to handle multiple tasks in a fast-paced environment

• Proficiency in CRM software and help desk tools is a plus

Benefits

• Competitive salary: $55,000 – $63,000 annually

• Opportunities for professional growth and internal advancement

• Health, dental, and vision insurance

• Paid time off and company holidays

• Ongoing training and development programs

• Supportive team environment with a strong emphasis on collaboration and respect