About Us

At Captura Hall, we believe that true leadership begins with growth, purpose, and impact. As a forward-thinking consultancy dedicated to talent transformation, we specialize in helping individuals and organizations cultivate leadership potential at every level. Through structured development programs, strategic insight, and a passion for excellence, we empower future leaders to shape success and drive meaningful change across industries.

Job Description

Captura Hall is seeking a dedicated and personable Customer Account Representative to join our Washington, DC office. In this role, you will act as the primary point of contact for our clients, ensuring their accounts are managed efficiently and their needs are met with professionalism and accuracy. This is an exciting opportunity for someone who is detail-oriented, service-driven, and passionate about building strong client relationships.

Responsibilities

• Serve as the main liaison between customers and internal teams

• Manage and update customer accounts with accuracy and timeliness

• Resolve client inquiries, issues, or concerns in a professional manner

• Monitor account activity to ensure compliance and satisfaction

• Collaborate with team members to improve customer experience and retention

• Prepare and deliver reports on account status as needed

• Maintain a high level of product/service knowledge to support client needs

Qualifications

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience)

• 1-3 years of experience in customer service, account management, or a similar role

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite and CRM software

• Ability to manage multiple tasks with attention to detail

• Problem-solving mindset with a client-focused approach

Benefits

• Competitive salary: $59,000 - $65,000 per year

• Opportunities for career advancement and internal promotions

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Retirement savings plan

• Ongoing training and professional development programs

• Supportive and inclusive team environment