About Us

At Captura Hall, we believe that true leadership begins with growth, purpose, and impact. As a forward-thinking consultancy dedicated to talent transformation, we specialize in helping individuals and organizations cultivate leadership potential at every level. Through structured development programs, strategic insight, and a passion for excellence, we empower future leaders to shape success and drive meaningful change across industries.

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Job Description

Captura Hall is seeking a dedicated Customer Support Specialist to join our growing team in Washington, DC. This position is ideal for individuals passionate about delivering exceptional service and creating positive customer experiences. You will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction through efficient and professional communication.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service issues promptly and effectively

• Guide customers through troubleshooting processes

• Escalate complex issues to appropriate departments when necessary

• Maintain detailed records of interactions and transactions

• Collaborate with internal teams to improve service delivery and customer experience

• Stay informed about product updates, policies, and procedures

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer support or a related field

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a customer-first mindset

• Proficient in Microsoft Office and CRM systems

• Ability to multitask in a fast-paced environment

• Detail-oriented and highly organized

Benefits

• Competitive salary ($57,000 – $63,000/year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan options

• Opportunities for career advancement

• Professional development and training programs

• Supportive and collaborative team environment