About Us

At Swift 7 Consultants, we specialize in delivering strategic project management solutions across diverse industries. Our team is dedicated to driving results with precision, agility, and a client-focused approach. We combine deep industry expertise with a passion for excellence to help our clients meet their objectives and transform their operations. At Swift 7, innovation and collaboration are at the heart of everything we do.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in Madison, WI. In this role, you will be the first point of contact for our clients, providing prompt and professional support, resolving inquiries, and ensuring an exceptional client experience. If you excel in communication, problem-solving, and multitasking, we encourage you to apply.

Responsibilities

• Respond to client inquiries via phone, email, and ticketing system in a timely and courteous manner

• Identify, investigate, and resolve customer issues efficiently

• Document all customer interactions and maintain accurate service records

• Collaborate with internal departments to ensure prompt resolution of client concerns

• Follow up on unresolved inquiries and ensure client satisfaction

• Assist in improving customer service procedures and policies

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1+ years of experience in customer service or support roles

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite and customer support software

• Ability to manage multiple tasks and prioritize effectively

• Problem-solving mindset and attention to detail

• Friendly, empathetic, and professional demeanor

Benefits

• Competitive salary: $55,000 – $65,000 annually

• Professional growth and career development opportunities

• Paid time off and holidays

• Health, dental, and vision insurance

• Retirement plan options

• Supportive and inclusive team environment