Customer Support Assistant

  • Full-time

Company Description

About Us

At Reboot Staff, we believe that great talent drives great business. We are a dynamic staffing and workforce solutions company committed to connecting ambitious professionals with forward-thinking organizations. Our goal is to transform careers and elevate businesses by matching the right people with the right opportunities. Innovation, integrity, and growth are at the core of what we do.

 

Job Description

Job Description

We are currently seeking a dedicated Customer Support Assistant to join our team in Madison, WI. In this role, you will be the first point of contact for customers, offering timely and professional assistance to resolve inquiries, issues, and service requests. You will work closely with internal departments to ensure smooth service delivery and foster long-term client satisfaction.

Responsibilities

  • Respond to customer inquiries via phone, email, and ticketing system in a timely and courteous manner

  • Resolve customer complaints efficiently, ensuring a high level of satisfaction

  • Maintain accurate records of customer interactions and transactions

  • Collaborate with other departments to escalate and resolve complex issues

  • Provide product/service information to clients as needed

  • Follow communication procedures, guidelines, and policies

  • Assist in improving customer service processes

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree preferred

  • 1+ year of experience in customer service or a related field

  • Strong written and verbal communication skills

  • Proficiency with Microsoft Office and customer support tools (e.g., CRM systems)

  • Excellent problem-solving abilities and attention to detail

  • Ability to multitask and prioritize in a fast-paced environment

  • Team-oriented with a positive, can-do attitude

Additional Information

Benefits

  • Competitive salary ($55,000 – $60,000 annually)

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Opportunities for career advancement and skill development

  • Ongoing training and support

  • Friendly and collaborative work environment