About Us

At Captura Hall, we specialize in cultivating forward-thinking solutions that drive leadership, innovation, and impactful change across industries. Based in Washington, DC, we are committed to developing future leaders through strategic programs, hands-on mentorship, and a culture of excellence. Our team thrives on collaboration, creativity, and a shared mission to inspire growth and transformation for individuals and organizations alike.

Job Description

We are seeking a highly motivated Customer Support Specialist to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers, offering prompt solutions, technical guidance, and product knowledge in a professional and courteous manner.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems

• Troubleshoot issues and guide users through solutions

• Collaborate with internal teams to escalate and resolve complex cases

• Maintain accurate records of customer interactions and support cases

• Follow up with customers to ensure their concerns are fully resolved

• Identify patterns in customer feedback to recommend process or product improvements

• Contribute to the development of internal knowledge base articles and user guides

Qualifications

• Bachelor's degree or equivalent experience in customer service or related field

• Minimum of 1–2 years of experience in a client support role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Familiarity with CRM systems and support ticket tools

• Ability to work both independently and collaboratively in a fast-paced environment

Benefits

• Competitive salary ($60,000 – $65,000 annually)

• Health, dental, and vision insurance

• Generous paid time off and holidays

• Professional development and growth opportunities

• Supportive and inclusive team environment

• On-site training and continuous learning resources