About Us

At Bela Brand Bat, we specialize in developing innovative brand experiences that resonate with today’s market demands. Our team is driven by a passion for creativity, strategic thinking, and delivering measurable growth for our clients. With a commitment to excellence and collaboration, Bela Brand Bat continues to push the boundaries of what a branding and development agency can achieve.

Job Description
We are seeking a reliable and detail-oriented Customer Support Assistant to join our team in Orlando, FL. In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience by providing timely and effective assistance. You’ll work closely with internal teams to resolve inquiries, support our service processes, and help maintain our high customer satisfaction standards.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional manner

• Provide accurate information about products, services, and company policies

• Assist with order processing, account updates, and issue resolution

• Escalate complex problems to the appropriate departments when necessary

• Maintain detailed records of customer interactions and feedback

• Contribute to continuous improvement of customer service procedures

• Ensure timely follow-ups and maintain high service quality standards

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)

• 1+ years of experience in customer support or administrative roles

• Strong communication and interpersonal skills

• Excellent problem-solving and organizational abilities

• Proficient in Microsoft Office and CRM systems

• Ability to work independently and in a team environment

• Attention to detail and a customer-first attitude

Benefits

• Competitive salary ($50,000 - $55,000 per year)

• Professional growth opportunities within a growing company

• Supportive and collaborative team culture

• Comprehensive training and development

• Paid time off and holidays

• Health, dental, and vision insurance options

• Consistent Monday to Friday schedule