About Us:
At Nexmos Design, we craft unforgettable experiences through innovative event solutions. From intimate corporate gatherings to large-scale public festivals, our team combines creativity with precision to bring each client’s vision to life. Based in Columbus, OH, we pride ourselves on forging lasting relationships through exceptional service, attention to detail, and a passion for design-driven events.

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Columbus, OH. The ideal candidate will be the first point of contact for clients, providing timely and effective solutions while ensuring a positive experience with our services. You will play a vital role in maintaining client satisfaction and supporting internal operations.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems

• Resolve customer issues efficiently while maintaining a professional demeanor

• Maintain detailed records of client interactions and solutions provided

• Collaborate with internal departments to improve processes and customer experience

• Monitor client feedback and contribute to service improvement initiatives

• Assist with onboarding new clients and supporting ongoing projects when needed

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum of 1–2 years of experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask in a fast-paced environment

• Familiarity with CRM and support ticket systems is a plus

Benefits

• Competitive salary ($54,000–$62,000 per year)

• Opportunities for professional growth and advancement

• Collaborative and supportive work environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Ongoing training and development programs