About Us

At Catch Vibe Voice, we believe in the power of authentic communication and innovative outreach. As a dynamic and fast-growing company in the voice solutions industry, we specialize in providing tailored communication strategies that elevate brand visibility and customer engagement. Our mission is to connect people and businesses through impactful voice solutions, backed by technology and driven by passionate professionals.

Job Description

We are seeking a Client Service Associate who will serve as a direct point of contact for our valued clients. This role is ideal for someone with excellent communication skills, a client-first mindset, and a passion for providing high-level support. You will play a critical role in strengthening client relationships, resolving inquiries, and ensuring the highest satisfaction levels.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and in-person.

• Assist clients with account-related questions, technical issues, and service requests.

• Manage and resolve client concerns efficiently while maintaining a positive relationship.

• Maintain detailed records of client interactions and follow-ups.

• Collaborate with internal teams to ensure smooth service delivery.

• Monitor client accounts to ensure proper usage and identify potential issues proactively.

• Support the onboarding of new clients with professionalism and clarity.

Qualifications

• Bachelor’s degree or equivalent experience in customer service, business, or related field.

• Minimum of 1 year of experience in a client-facing or administrative support role.

• Strong interpersonal and communication skills, both verbal and written.

• Excellent organizational and time management abilities.

• Problem-solving mindset with attention to detail.

• Proficient in Microsoft Office Suite and CRM tools.

• Ability to work independently and within a team in a fast-paced environment.

Benefits

• Competitive annual salary: $53,000 - $60,000

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Professional development and growth opportunities

• Supportive team culture and inclusive work environment