About Us

At Sharpcontra, we specialize in driving complex projects with precision and innovation. As a dynamic project management and consulting firm, we support our clients in achieving strategic goals through meticulous planning, cross-functional collaboration, and agile execution. With a growing portfolio across diverse industries, we are committed to excellence, integrity, and professional growth.

Job Description

We are seeking a detail-oriented and client-focused Account Manager Liaison to join our Boston team. This role acts as a critical link between our clients and internal departments, ensuring smooth communication, timely project execution, and exceptional service delivery. The ideal candidate will possess strong interpersonal skills, organizational talent, and a proactive attitude toward problem-solving and relationship building.

Responsibilities

• Serve as the primary point of contact between clients and internal teams

• Coordinate account activities, including project timelines, updates, and deliverables

• Monitor client satisfaction and implement feedback to improve service quality

• Prepare and deliver regular performance reports and updates to stakeholders

• Collaborate with the sales, marketing, and operations teams to meet client needs

• Identify opportunities to expand services within existing accounts

• Resolve issues promptly and professionally to maintain strong client relationships

• Ensure compliance with company policies and industry standards

Qualifications

• Bachelor’s degree in Business, Communications, or a related field

• 2+ years of experience in account management, client relations, or a similar role

• Excellent written and verbal communication skills

• Strong organizational and time-management abilities

• Proficient in Microsoft Office and CRM systems

• Ability to manage multiple projects with a high level of accuracy and attention to detail

• Problem-solving mindset with a collaborative approach

Benefits

• Competitive salary ($68,000 - $72,000 per year)

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing professional development and training

• Growth opportunities within the organization

• Supportive and dynamic team environment