About Us

At Reboot Staff, we believe in reimagining workforce solutions through precision, adaptability, and genuine human connection. Based in New Orleans, LA, our mission is to bridge the gap between talent and opportunity by providing dynamic staffing solutions that empower both businesses and professionals. We value integrity, efficiency, and growth — and we’re looking for team members who do too.

Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in New Orleans. This position plays a vital role in ensuring client satisfaction by providing timely, accurate, and friendly assistance to our customers. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and the ability to manage multiple support channels efficiently.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in-person

• Identify and resolve client concerns effectively and professionally

• Document interactions and maintain updated records in the support system

• Assist with service requests, troubleshooting, and basic technical support

• Coordinate with internal departments to ensure smooth resolution of issues

• Provide follow-up communication to ensure customer satisfaction

• Maintain a high standard of professionalism and courtesy in all interactions

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)

• Previous experience in customer support or administrative roles

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Proficient in Microsoft Office and basic CRM platforms

• Ability to work independently and as part of a team

• Problem-solving attitude with attention to detail

Benefits:

• Competitive salary: $50,000 - $55,000 annually

• Opportunities for career advancement and skill development

• Comprehensive training and ongoing support

• Paid time off and holidays

• Health, dental, and vision insurance

• Positive and collaborative work environment