About Us

At Next Comms Talk, we specialize in crafting dynamic communication strategies that elevate brands and connect them with their target audiences. With a focus on innovation, clarity, and effectiveness, our team works collaboratively to create advertising campaigns that resonate and deliver measurable results. We believe in building strong client relationships and delivering consistent value through creativity, strategic insight, and unmatched service.

Job Description

We are seeking a Customer Service Assistant to join our growing team in Houston, TX. The ideal candidate will be responsible for handling client inquiries, providing accurate information, and ensuring a smooth and professional customer experience at all times. This is a full-time role designed for someone who thrives in a fast-paced environment and values customer satisfaction above all.

Responsibilities

• Answer and respond to customer inquiries via phone, email, and in person.

• Resolve customer concerns with professionalism and efficiency.

• Maintain accurate records of customer interactions and transactions.

• Provide product and service information clearly and concisely.

• Assist in improving customer service procedures and practices.

• Collaborate with other departments to resolve issues and ensure a seamless client experience.

• Follow up with customers to ensure resolution and satisfaction.

Qualifications

• High school diploma or equivalent (Associate degree preferred).

• 1+ year of experience in a customer service or administrative role.

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to handle stressful situations with professionalism and patience.

• Proficient in Microsoft Office and general computer skills.

• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive salary ranging from $52,000 to $59,000 per year

• Opportunities for professional growth and advancement

• Paid time off and holidays

• Health, dental, and vision insurance

• Supportive and collaborative work environment

• Ongoing training and development programs