About Us

At Hype Tier, we elevate innovation and transform brands into cultural icons. As a forward-thinking marketing and strategy firm, we partner with businesses and institutions to craft compelling narratives that influence, inspire, and drive results. Our commitment lies in precision, creativity, and meaningful engagement — making us a trusted force in today’s dynamic communication landscape.

Job Description

We are currently seeking a detail-oriented and proactive Customer Support Assistant to join our team in Washington, DC. This role is essential in ensuring top-tier service for our clients, managing inquiries, and resolving issues with efficiency and professionalism. The ideal candidate will have strong communication skills and a genuine desire to help others.

Responsibilities

• Respond to customer inquiries via email, phone, and internal systems

• Resolve client issues promptly and effectively, escalating when necessary

• Maintain accurate records of interactions and resolutions

• Collaborate with internal departments to improve service delivery

• Follow up on client feedback to ensure satisfaction

• Identify opportunities to streamline support processes

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Minimum of 1 year in a customer service or administrative support role

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and manage time effectively

• Proficiency in Microsoft Office and basic CRM systems

Benefits

• Competitive salary ($50,000 - $56,000 per year)

• Opportunities for growth and advancement within the company

• Paid time off and holidays

• Health, dental, and vision insurance packages

• Supportive team environment and professional development programs