About Us

At Beloform, we specialize in transforming visionary ideas into unforgettable experiences. As a leader in event planning and execution, our mission is to deliver high-impact corporate and private events that exceed expectations. With a culture rooted in creativity, precision, and client-focused service, Beloform is the trusted partner for companies seeking to leave a lasting impression through expertly managed events.

Job Description

We are currently seeking a Customer Support Specialist to join our team in Cincinnati, OH. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance. Your goal is to ensure every customer interaction reflects Beloform’s commitment to quality and care.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems in a professional and efficient manner

• Resolve product or service issues by clarifying complaints and determining the cause of the problem

• Escalate complex issues to appropriate internal departments when necessary

• Maintain accurate records of customer interactions, feedback, and resolutions

• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved

• Identify recurring issues and provide feedback to improve processes and products

• Collaborate with team members to enhance overall customer experience

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum of 1–2 years of experience in a customer service or support role

• Strong communication and problem-solving skills

• Ability to multitask and manage time efficiently in a fast-paced environment

• Proficient with computer systems, including CRM platforms and Microsoft Office Suite

• Detail-oriented, patient, and empathetic when dealing with customers

• Excellent organizational and interpersonal skills

Benefits

• Competitive annual salary ($58,000 - $65,000)

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Opportunities for growth and internal advancement

• Supportive and inclusive team culture

• Ongoing training and skill development programs