About Us

At Hype Tier, we believe that excellence starts with precision, vision, and people. As a growing consulting and brand development firm, we are dedicated to empowering businesses with innovative solutions and seamless support. Our team thrives on professionalism, adaptability, and forward-thinking strategies that position our clients for long-term success. Join us in shaping the future of business.

Job Description

We are currently seeking a detail-oriented and results-driven Customer Account Representative to join our team. This role focuses on building and maintaining strong relationships with clients, ensuring satisfaction, and managing account performance. The ideal candidate is customer-focused, proactive, and thrives in a fast-paced setting.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts

• Understand client goals and deliver tailored solutions

• Maintain and update customer records and account information

• Resolve client concerns and inquiries efficiently and professionally

• Monitor account performance and prepare regular status reports

• Collaborate with internal departments to ensure client needs are met

• Identify upsell opportunities and support business development

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (preferred)

• 1–3 years of experience in customer service, account management, or a related role

• Excellent communication and problem-solving skills

• Strong organizational and time management abilities

• Proficient in Microsoft Office Suite and CRM software

• Ability to multitask and adapt in a dynamic environment

Benefits

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training programs

• Opportunities for internal growth and advancement

• Supportive and collaborative team culture