About Us

At Hype Tier, we empower innovation through strategic communication. As a forward-thinking communications and consulting firm, we specialize in developing impactful messaging and building strong relationships that drive success. Whether we’re advising high-growth startups or established institutions, our team transforms ideas into clear, powerful narratives. At Hype Tier, communication isn’t just what we do—it’s who we are.

Job Description

We are seeking a Customer Support Specialist to join our team in Washington, DC. This position is ideal for individuals who are passionate about delivering exceptional service and solving problems with professionalism and empathy. You will be the primary point of contact for customers, ensuring all inquiries and issues are resolved promptly and effectively.

Responsibilities

• Handle customer inquiries via phone, email, and internal systems

• Provide accurate information about products, services, and company policies

• Resolve customer issues with a positive and solutions-oriented approach

• Document and escalate complex cases to the appropriate departments

• Maintain high standards for communication, accuracy, and responsiveness

• Assist in developing support documentation and process improvements

• Collaborate with other departments to enhance the customer experience

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Proven experience in customer support or related field (1+ year preferred)

• Strong written and verbal communication skills

• Excellent problem-solving and organizational abilities

• Ability to handle difficult situations with professionalism and patience

• Proficiency in using CRM tools and basic office software

• Attention to detail and a proactive attitude

Benefits

• Competitive salary ($57,000 - $66,000 annually)

• Career growth opportunities within a fast-growing organization

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and skill development

• Collaborative and supportive work environment