About Us

At Swift 7 Consultants, we specialize in delivering tailored business solutions that help our clients overcome complex challenges and achieve sustainable growth. Our mission is to support organizations with strategic insight, reliable service, and data-driven decision-making tools. With a team of dynamic professionals, we are dedicated to delivering excellence and building long-term partnerships with our clients.

Job Description

We are seeking a Customer Support Specialist to join our client services team. The ideal candidate will act as the first point of contact for customers, providing timely and effective assistance while maintaining a high standard of professionalism. You will play a crucial role in ensuring client satisfaction, resolving issues, and enhancing the overall customer experience.

Responsibilities

• Handle customer inquiries via phone, email, and in-person

• Provide clear and accurate information about company services and procedures

• Troubleshoot and resolve customer concerns efficiently

• Document interactions and follow up on open cases

• Collaborate with internal departments to escalate and resolve issues

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Identify opportunities for service improvement based on customer feedback

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Proven experience in customer support or a similar role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to handle stressful situations calmly and professionally

• Proficient in using customer service software and Microsoft Office Suite

• Bilingual in English and Spanish is a plus

Benefits

• Competitive salary: $55,000 - $65,000 annually

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Clear path for career advancement

• Supportive and team-oriented work environment