About Us

At Every Word, Code, we specialize in precision-driven language and data solutions for companies across industries. Our mission is to transform data into actionable insights by combining the power of human accuracy with technological efficiency. We are committed to excellence, growth, and fostering a collaborative work environment where every team member plays a key role.

Job Description

We are seeking a dedicated Customer Support Assistant to join our growing team in Birmingham, AL. This role is ideal for someone who enjoys helping others, solving problems efficiently, and contributing to the success of a client-first organization. As a Customer Support Assistant, you will serve as the first point of contact for our users, ensuring their questions are answered and concerns are resolved in a timely and professional manner.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Troubleshoot and resolve client issues with accuracy and empathy

• Document customer interactions and escalate complex cases when needed

• Maintain up-to-date knowledge of company products and services

• Provide feedback to product and development teams based on user experience

• Assist in creating customer service documentation and support materials

• Track issues and ensure timely follow-up and resolution

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 1+ year of experience in customer support, client services, or a related role

• Excellent verbal and written communication skills

• Ability to multitask, stay organized, and manage time efficiently

• Strong problem-solving skills and attention to detail

• Proficiency with support platforms and office software (e.g., CRM systems, MS Office)

• A calm, patient, and professional demeanor when handling customer interactions

Benefits

• Competitive salary: $50,000 – $60,000 annually

• Opportunities for professional growth and internal advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Collaborative and inclusive team environment

• Training and continuous learning programs