About Us

At Every Word Code, we specialize in crafting compelling communication strategies for brands seeking clarity and impact. We merge linguistic precision with data-driven marketing to help organizations reach the right audience at the right time. Our team thrives on creativity, analytical thinking, and a shared passion for turning words into action. Join us and be part of a company where your voice and ideas make a difference.

Job Description

We are seeking a proactive and empathetic Customer Support Assistant to join our growing team. In this role, you will serve as the first point of contact for clients and users, ensuring their questions are answered and their issues resolved efficiently and professionally. You’ll be instrumental in building and maintaining strong customer relationships that reflect the values of Every Word Code.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve technical and account-related issues in a timely manner

• Document common problems and resolutions to improve support workflows

• Collaborate with the product and development teams to report bugs and feature requests

• Maintain accurate customer records and update CRM tools as needed

• Deliver exceptional service that aligns with our customer-first approach

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• 1+ year of experience in customer service or technical support

• Strong verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Comfortable using customer support software, CRM systems, and basic tech tools

• A patient, empathetic, and problem-solving mindset

Benefits

• Competitive salary ($50,000 - $57,000 annually)

• Full-time, stable employment with growth opportunities

• Ongoing training and development programs

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive team culture and modern work environment