About Us
At Swift 7 Consultants, we specialize in helping organizations accelerate growth through innovative strategies and data-driven solutions. Our team works closely with clients across industries to identify opportunities, streamline processes, and implement scalable business practices. We pride ourselves on fostering a collaborative and forward-thinking work environment that values insight, initiative, and integrity

Job Description

We are seeking a dedicated and professional Customer Service Assistant to join our team in Cincinnati, OH. The ideal candidate will serve as the first point of contact for clients, ensuring a smooth and supportive experience. You will assist in addressing inquiries, managing accounts, and supporting various service processes to uphold the quality standards of Swift 7 Consultants.

Responsibilities

• Provide prompt and courteous assistance to client inquiries via phone, email, and in person

• Maintain accurate records of customer interactions and transactions

• Assist clients with account updates, service requests, and problem resolution

• Coordinate with internal departments to ensure customer satisfaction

• Monitor service issues and escalate complex matters as needed

• Support administrative functions related to client services

• Maintain a positive, empathetic, and professional attitude at all times

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1+ year of experience in customer service or administrative support

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office Suite and basic computer systems

• Ability to remain calm and professional under pressure

• Detail-oriented with a commitment to accuracy and efficiency

Benefits

• Competitive salary: $50,000 - $55,000 per year

• Opportunities for professional development and internal growth

• Paid time off and holidays

• Health, dental, and vision insurance

• Supportive and inclusive work environment

• Ongoing training and mentorship