About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Title: Customer Service Representative

Location: Cleveland, OH

Company: Shine Social Brand

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a pivotal part of our organization, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with the highest level of service

Salary Range: $19.50 - $28.00  per hour, based on experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Provide detailed information about products and services to assist customers in their decision-making process.
• Collaborate with team members to share best practices and strategies for improving customer service.
• Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.

Qualifications:

• High school diploma or equivalent
• Strong verbal and written communication skills with a professional demeanor.
• Ability to handle multiple customer interactions simultaneously while maintaining attention to detail.
• Proficient in using CRM systems and Microsoft Office Suite.
• Exceptional problem-solving skills with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Flexible work environment.