About Us
At Signal Tru Brand, we are dedicated to crafting powerful brand experiences that resonate. We specialize in delivering strategic communications, immersive events, and brand activations that leave lasting impressions. With a team committed to innovation, precision, and creativity, we partner with our clients to bring their vision to life in a way that connects with audiences and drives results.

Job Description

We are seeking a professional and dedicated Customer Service Representative to join our team in New Orleans, LA. The ideal candidate will be responsible for providing exceptional support to clients, resolving inquiries, and ensuring a high level of customer satisfaction. This is a full-time position offering the opportunity to grow within a supportive and dynamic environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency

• Resolve product or service issues by clarifying complaints and determining the best course of action

• Maintain accurate records of customer interactions and transactions

• Provide feedback to management on recurring issues or customer trends

• Collaborate with internal departments to ensure customer satisfaction

• Follow up with customers to ensure resolution and satisfaction

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum of 1 year of customer service experience

• Excellent communication, problem-solving, and organizational skills

• Ability to remain calm and professional in challenging situations

• Proficient with Microsoft Office and basic computer systems

• Strong attention to detail and the ability to multitask

Benefits

• Competitive salary: $51,000 - $56,000 per year

• Opportunities for professional development and internal advancement

• Supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• Training and continuous learning programs