About Us:
At Next Comms Talk, we specialize in delivering cutting-edge communication solutions tailored to empower businesses of all sizes. Our mission is to bridge the gap between technology and effective communication, ensuring our clients stay ahead in a fast-evolving digital world. With a strong focus on innovation, reliability, and personalized service, we aim to redefine the way companies connect, communicate, and grow

Job Description

We are currently seeking a Service Account Assistant to support our client service operations in Boston. The ideal candidate will assist account managers in daily administrative and operational tasks, coordinate with clients, and help ensure service quality and customer satisfaction. This position offers an excellent opportunity to grow within a supportive and dynamic environment.

Responsibilities

• Assist in managing client service accounts and maintaining accurate records

• Coordinate and schedule meetings, follow-ups, and documentation

• Support account managers in handling customer inquiries and service needs

• Monitor project progress and help ensure timely delivery of services

• Maintain internal systems with updated client and service information

• Collaborate with internal teams to ensure service standards are met

Qualifications

• Associate’s degree or higher in Business, Communications, or a related field

• 1–2 years of experience in administrative support, customer service, or account assistance

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Detail-oriented with a proactive approach to tasks

Benefits

• Competitive salary ($57,000 – $63,000 per year)

• Growth opportunities within the company

• Supportive team environment

• Comprehensive training and onboarding

• Paid time off and holidays

• Health, dental, and vision insurance