About Us

At Signal Tru Brand, we’re committed to delivering precision, reliability, and trust in every product we distribute. As a leading provider in the logistics and supply chain sector, our focus is on efficient operations, dependable service, and empowering our team. We believe our employees are the backbone of our success and strive to provide a work environment where growth and excellence are encouraged and rewarded.

Job Description
We are currently seeking a detail-oriented and customer-focused Customer Service Representative to join our team in New Orleans, LA. In this role, you will be the first point of contact for customers, handling inquiries, providing product information, and resolving issues efficiently and professionally. Your ability to communicate clearly and deliver top-tier support will be essential to the success of our customer relationships.

Responsibilities

• Answer incoming calls and respond to customer emails in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues with empathy and efficiency, escalating when necessary

• Maintain detailed records of customer interactions using our internal systems

• Collaborate with internal departments to ensure customer satisfaction

• Follow up with customers to ensure their issues are resolved

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)

• Previous experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and in a team environment

• Proficiency in Microsoft Office and basic CRM systems

Benefits

• Competitive salary ($43,000 – $48,000 annually)

• Growth and career development opportunities

• Skill enhancement and training programs

• Supportive and inclusive team culture

• Full-time schedule with consistent hours