About Us

At Every Word Code, we are committed to creating seamless experiences for our customers by combining innovation, efficiency, and reliability. As a forward-thinking company dedicated to growth and excellence, we value professionals who are customer-focused, detail-oriented, and motivated to contribute to our continued success.

Job Description

We are seeking a Client Relationship Representative to join our growing team. In this role, you will act as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will be proactive, detail-oriented, and dedicated to building strong, long-lasting relationships.

Responsibilities

• Serve as the first point of contact for client inquiries and concerns

• Maintain and strengthen long-term client relationships

• Understand client goals and provide tailored solutions

• Coordinate with internal teams to ensure service excellence

• Manage client accounts and update CRM systems regularly

• Identify upsell or cross-sell opportunities based on client needs

• Monitor client satisfaction and follow up regularly to ensure continued success

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• 2+ years of experience in customer service, account management, or client relations

• Strong communication and problem-solving skills

• Ability to manage multiple accounts with attention to detail

• Proficiency in Microsoft Office Suite and CRM platforms

• Professional demeanor and a client-first mindset

Benefits

• Competitive salary: $62,000 - $65,000 per year

• Full-time permanent position

• Opportunities for professional growth and career development

• Collaborative work environment with skill-building opportunities

• Comprehensive training and support from a dedicated team