About Us

At Hype Tier, we are dedicated to creating seamless and reliable logistics solutions that support businesses in reaching their goals. Our team is driven by innovation, accuracy, and efficiency in every step of the supply chain process. With a commitment to excellence and a supportive team environment, Hype Tier is the perfect place for individuals looking to grow within the logistics and warehousing industry.

Job Description

We are seeking a professional and detail-oriented Customer Account Representative to manage client accounts, ensure satisfaction, and maintain long-term partnerships. This role is ideal for someone with excellent communication skills, strong organizational abilities, and a proactive approach to solving problems.

Responsibilities

• Serve as the main point of contact for assigned customer accounts

• Build and maintain strong, long-lasting customer relationships

• Address customer inquiries and provide timely solutions

• Monitor account performance and identify opportunities for growth

• Coordinate with internal departments to meet customer expectations

• Prepare reports on account status and customer feedback

• Ensure customer needs are met with a high level of professionalism

• Handle escalations and resolve client concerns effectively

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1+ years of experience in customer service, account management, or a related field

• Strong interpersonal and communication skills (verbal and written)

• Ability to manage multiple tasks and prioritize effectively

• Detail-oriented with strong problem-solving abilities

• Proficient in Microsoft Office and CRM systems

• Reliable, adaptable, and able to work independently and as part of a team

Benefits

• Competitive salary range of $55,000 – $65,000 per year

• Opportunities for career growth and professional development

• Supportive and collaborative work environment

• On-the-job training and skill-building opportunities

• Health and wellness programs

• Paid time off and holidays