About Us

At Reboot Staff, we are committed to connecting talented individuals with impactful opportunities in logistics and operations. Our focus is on building strong, dependable teams that drive efficiency and productivity for our clients. We pride ourselves on providing exceptional staffing services that help people grow professionally while supporting industries that keep America moving.

Job Description
Reboot Staff is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Madison, WI. This role is essential in managing customer accounts, resolving inquiries, and ensuring a high level of satisfaction through proactive communication and efficient service.

Responsibilities

• Manage assigned customer accounts by providing exceptional service and support

• Handle customer inquiries and resolve issues promptly and effectively

• Maintain accurate records of client interactions and transactions

• Identify opportunities to upsell or cross-sell products and services

• Collaborate with internal teams to ensure client needs are met

• Prepare regular reports on account status and performance metrics

• Follow company policies and procedures to ensure compliance and quality service

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or a related field

• Minimum of 1-2 years in customer service, account management, or a related role

• Strong communication and interpersonal skills

• Excellent problem-solving abilities and attention to detail

• Proficiency in Microsoft Office Suite and CRM software

• Ability to work independently and as part of a collaborative team

• Reliable, organized, and customer-oriented

Benefits

• Competitive salary range: $57,000 - $65,000 per year

• Opportunities for professional development and career advancement

• Comprehensive training and onboarding support

• Skill-building in account management and client relations

• Stable full-time employment in a professional environment