About Us

At Sharpcontra, we are dedicated to providing innovative project solutions that drive progress and excellence in every industry we serve. Our team is passionate about building efficient systems and achieving measurable results. We pride ourselves on fostering a collaborative work environment where each employee is empowered to grow professionally and make a lasting impact.

Job Description

Sharpcontra is seeking a detail-oriented and customer-focused Customer Support Specialist to join our support team. The ideal candidate will be responsible for managing customer inquiries, resolving issues in a timely manner, and maintaining a high level of professionalism and accuracy in every interaction. This role is essential in ensuring customer satisfaction and building lasting client relationships.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Resolve product or service problems by clarifying the customer’s issue and determining the best solution

• Follow up to ensure complete resolution of customer concerns

• Document all interactions and maintain accurate records in the system

• Collaborate with internal departments to escalate and resolve complex issues

• Stay updated on company products, services, and support protocols

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum 2 years of experience in a customer support or client service role

• Strong verbal and written communication skills

• Excellent problem-solving and conflict-resolution abilities

• Proficiency in Microsoft Office and customer service software

• Ability to multitask, prioritize, and manage time effectively

Benefits

• Competitive salary between $65,000 and $70,000 annually

• Opportunities for career advancement and skill development

• Comprehensive training and onboarding support

• Supportive and professional team environment

• Health, dental, and vision insurance options

• Paid time off and company holidays