About Us

At Next Comms Talk, we believe that meaningful communication drives progress. As a dynamic firm specializing in communications strategy and operational support, we help organizations streamline their internal processes and enhance their client engagement. Our team is passionate about clarity, efficiency, and building systems that scale. Located in the heart of Boston, we’re committed to professional excellence and continuous development.

Job Description

We are looking for a motivated and customer-focused Call Center Representative to join our team in Boston, MA. As a representative, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering a positive experience in every interaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, and policies

• Handle and resolve customer issues and complaints efficiently

• Document all call information according to company policies

• Follow communication scripts and standard procedures

• Escalate calls to the appropriate departments when necessary

Qualifications

• High school diploma or equivalent; additional education is a plus

• Previous experience in customer service or a call center environment preferred

• Strong verbal and written communication skills

• Ability to multitask, stay organized, and work under pressure

• Basic computer literacy and familiarity with CRM systems

• A positive attitude and strong problem-solving abilities

Benefits

• Competitive salary: $45,000 - $50,000 per year

• Growth opportunities and career development support

• Ongoing training to build professional communication skills

• Supportive and team-oriented work environment

• Full-time, stable employment