About Us:
At Catch Vibe Voice, we specialize in creating dynamic communication experiences that connect brands with audiences in meaningful ways. As a leader in innovative customer engagement solutions, we are committed to delivering exceptional service and building long-term client relationships. Our team is passionate about voice-driven strategies and helping businesses find their unique tone in an increasingly competitive landscape.

Job Description:
Catch Vibe Voice is seeking a professional and detail-oriented Client Service Associate to join our team in Cleveland, OH. In this role, you will serve as a primary point of contact for our clients, ensuring their needs are met with efficiency, professionalism, and care. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are dedicated to delivering outstanding customer support.

Responsibilities:

• Manage day-to-day client communications via phone, email, and in-person meetings

• Provide support to clients by addressing inquiries, resolving issues, and ensuring timely follow-ups

• Maintain accurate records of client interactions and service agreements

• Collaborate with internal departments to ensure client expectations are met

• Monitor account activity and assist in identifying opportunities for service improvements

• Prepare reports and updates for clients as needed

• Maintain a high level of professionalism and confidentiality

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or related field preferred

• Previous experience in client service or account management is strongly preferred

• Excellent communication and interpersonal skills

• Strong organizational abilities and attention to detail

• Ability to manage multiple tasks and priorities in a dynamic environment

• Proficiency in Microsoft Office Suite and CRM systems

• A proactive and solution-oriented approach to problem-solving

Benefits:

• Competitive salary ($52,000 – $63,000 per year)

• Opportunities for professional development and career growth

• Supportive team environment

• Ongoing skills training and mentorship

• Paid time off and company holidays

• Health, dental, and vision insurance options