About Us

At Signal Tru Brand, we specialize in delivering strategic branding solutions that connect businesses with their core audiences. Our team is dedicated to creating impactful experiences that drive engagement, loyalty, and growth. We are driven by innovation, precision, and a commitment to excellence across every aspect of brand communication.

Job Description

We are seeking a Client Service Associate to join our team and play a key role in supporting client needs, maintaining satisfaction, and ensuring efficient service delivery. This position is ideal for someone who thrives in a client-facing role, enjoys problem-solving, and is detail-oriented. As a Client Service Associate, you will be the first point of contact for many of our clients and a crucial contributor to our service success.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries in a professional and timely manner

• Build and maintain strong client relationships through consistent communication and follow-up

• Assist with onboarding new clients and ensuring their needs are met

• Resolve client issues efficiently, coordinating with internal departments when necessary

• Maintain accurate client records and documentation

• Monitor service delivery to ensure client satisfaction and adherence to company standards

• Provide support to account managers and contribute to team projects as needed

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field (preferred)

• 1-2 years of experience in a customer service, client support, or administrative role

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Professional demeanor with a proactive and solution-oriented approach

• Proficiency in Microsoft Office Suite and CRM platforms

• Ability to work well independently and within a team environment

Benefits

• Competitive salary ($55,000 – $60,000 per year)

• Growth and development opportunities within the company

• Supportive team environment

• Training and ongoing skill-building programs

• Full-time, on-site position with structured schedule