About Us

At Captura Hall, we are dedicated to delivering innovative solutions and professional excellence across the industries we serve. Our commitment to quality, integrity, and teamwork allows us to build long-lasting partnerships and deliver superior results. We believe in fostering a supportive and dynamic work environment where each team member plays a vital role in achieving our shared success.

Job Description

Captura Hall is seeking a professional and detail-oriented Client Service Associate to join our growing team in Atlanta. The ideal candidate will be responsible for delivering outstanding client support, handling service inquiries, and ensuring client satisfaction through timely and accurate assistance.

Responsibilities

• Serve as the primary point of contact for client inquiries and support needs

• Maintain up-to-date knowledge of company services and client accounts

• Process service requests and resolve client issues in a timely and professional manner

• Document client interactions and feedback accurately in internal systems

• Collaborate with internal teams to ensure consistent and effective service delivery

• Provide reports and updates to management as needed

• Identify opportunities to improve client service processes

Qualifications

• Bachelor’s degree or equivalent experience preferred

• Prior experience in client service, customer support, or administrative roles

• Strong written and verbal communication skills

• Proficient in Microsoft Office Suite and client relationship software

• Ability to multitask and work in a fast-paced environment

• Detail-oriented, organized, and dependable

• Strong interpersonal skills with a client-focused attitude

Benefits

• Competitive salary ($45,000 - $52,000 annually)

• Opportunities for professional growth and internal advancement

• Skill development and training support

• Supportive and collaborative work environment

• Health and wellness benefits package