About Us:
At Sphirea Plus, we are dedicated to optimizing logistics and distribution solutions with precision, reliability, and a commitment to excellence. Our team plays a crucial role in the supply chain, ensuring that products are handled efficiently, securely, and with the highest standards. We believe in empowering our employees through growth opportunities, continuous training, and a collaborative work environment

Job Description

We are seeking a detail-oriented and proactive Client Service Associate to join our team in Dallas, TX. The ideal candidate will serve as a key liaison between our clients and internal departments, ensuring seamless communication and exceptional service delivery. This role is vital to maintaining client satisfaction and supporting long-term business partnerships.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Respond to client inquiries in a timely and professional manner

• Monitor service delivery and address issues promptly to ensure client expectations are met

• Coordinate with internal teams to resolve client concerns efficiently

• Maintain accurate client records and documentation

• Prepare and deliver reports on account performance and client feedback

• Assist with onboarding new clients and educating them on our services

• Identify opportunities to enhance client experience and provide feedback for service improvements

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• Minimum of 2 years of experience in client services, account management, or customer support

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to manage multiple priorities and meet deadlines

• Proficiency in Microsoft Office Suite and CRM systems

• Professional demeanor and client-focused mindset

Benefits

• Competitive salary: $60,000 – $65,000 per year

• Growth opportunities within a fast-expanding company

• Comprehensive training and ongoing skill development

• Supportive and collaborative work environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• Retirement plan options