Customer Support Assistant

  • Full-time

Company Description

About Us

At Chats Cloud Cover, we specialize in providing seamless communication infrastructure and cloud-based solutions tailored to meet the demands of modern businesses. Our mission is to simplify connectivity and empower companies to scale effectively through reliable technology and exceptional service. Based in Grand Rapids, MI, our team is dedicated to innovation, performance, and delivering value that drives real business results.

 

Job Description

Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our support team in Grand Rapids, MI. In this role, you will be the first point of contact for clients, handling inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals with strong communication skills and a passion for helping others.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner

  • Identify and resolve client issues, escalating complex cases when necessary

  • Maintain accurate records of customer interactions and support cases

  • Collaborate with technical and account management teams to ensure customer satisfaction

  • Follow company procedures to provide high-quality service and support

  • Assist in creating and updating customer service documentation and FAQs

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred

  • Previous experience in a customer support or administrative role is a plus

  • Excellent verbal and written communication skills

  • Strong problem-solving abilities and attention to detail

  • Proficiency with common office and CRM software

  • Ability to multitask and remain calm under pressure

Additional Information

Benefits

  • Competitive salary ($35,000 - $40,000 per year)

  • Opportunities for career growth and professional development

  • Supportive and team-oriented work environment

  • On-the-job training and skill development programs

  • Paid time off and company holidays

  • Health, dental, and vision insurance options