Call Center Agent

  • Full-time

Company Description

About Us:
At Chats Cloud Cover, we provide innovative cloud communication solutions tailored to streamline business operations and enhance client interactions. Our mission is to empower companies with secure, scalable, and reliable tools that connect people effortlessly. Located in the heart of Los Angeles, we take pride in our professional environment and commitment to exceptional service.

 

Job Description

Job Description

We are seeking a reliable and motivated Call Center Agent to join our growing team in Kansas City, MO. As a Call Center Agent, you will be the first point of contact for customers, handling inbound and outbound calls with professionalism, empathy, and efficiency. This role is perfect for individuals who enjoy problem-solving, communicating clearly, and delivering high-quality customer service.

Responsibilities

  • Answer incoming calls promptly and courteously

  • Provide accurate information and resolve customer inquiries efficiently

  • Record customer interactions and update account information in the system

  • Escalate complex issues to the appropriate department when necessary

  • Maintain a high level of product knowledge to offer informed solutions

  • Follow company scripts and protocols to ensure consistency and compliance

  • Meet or exceed daily performance targets and quality standards

Qualifications

Qualifications

  • High school diploma or equivalent; associate degree is a plus

  • Previous experience in customer service or call center preferred

  • Strong verbal and written communication skills

  • Excellent listening and problem-solving abilities

  • Ability to work in a fast-paced, team-oriented environment

  • Proficient with computers and call center software systems

  • Dependable, punctual, and committed to delivering excellent service

Additional Information

Benefits

  • Competitive salary ($42,000 - $48,000 annually)

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Ongoing training and development programs

  • Opportunities for career advancement

  • Supportive and inclusive team environment

  • Retirement savings plan options