About Us:
At Signal Tru Brand, we are committed to elevating brand experiences through strategic events and bold storytelling. Based in Raleigh, NC, our team blends creativity with operational excellence to deliver unforgettable moments for our clients. From corporate showcases to branded experiences, we specialize in producing impactful, professional events that leave lasting impressions. At Signal Tru Brand, we don’t just plan events—we bring visions to life.

Job Description:
We are currently seeking a Client Service Associate to join our growing team in Raleigh, NC. This role plays a crucial part in managing client relationships, providing exceptional service, and ensuring seamless communication between internal departments and our valued partners. The ideal candidate is proactive, detail-oriented, and passionate about delivering outstanding client experiences.

Responsibilities:

• Serve as the primary point of contact for assigned clients

• Respond promptly to client inquiries and provide timely solutions

• Coordinate with internal teams to ensure project timelines and expectations are met

• Maintain accurate records of client interactions and service issues

• Identify opportunities to improve service processes and client satisfaction

• Assist with the preparation of client reports and presentations

• Support client onboarding and retention strategies

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field

• 1+ year of experience in client services, customer success, or a related role

• Strong interpersonal and communication skills (written and verbal)

• Ability to manage multiple tasks with precision and professionalism

• Proficient in Microsoft Office Suite and CRM tools

• Excellent problem-solving skills and attention to detail

Benefits:

• Competitive salary ($45,000 – $55,000 per year)

• Professional growth and development opportunities

• Collaborative and inclusive work environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• 401(k) with company match