About Us:
At Blue Print Out, we believe in building the foundation for business success through precision, integrity, and innovation. As a forward-thinking operations support company, we specialize in providing streamlined administrative and logistical solutions that empower our clients to thrive. Our team is dedicated to excellence and continuous growth, and we foster a professional environment where employees are valued, challenged, and supported.

Job Description:
We are currently seeking a dedicated and articulate Call Center Agent to join our growing team in Sandy Springs, GA. The ideal candidate will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a high-quality client experience through professional communication.

Responsibilities:

• Handle inbound and outbound calls in a courteous and efficient manner

• Resolve customer questions, complaints, and requests accurately

• Document interactions and update customer records in the system

• Provide product and service information clearly and effectively

• Follow communication scripts and company procedures

• Escalate complex issues to the appropriate departments

• Maintain confidentiality of customer and company information

• Meet performance targets and call quality standards

Qualifications:

• High school diploma or equivalent; associate degree is a plus

• Previous experience in a call center or customer service role preferred

• Excellent verbal and written communication skills

• Strong listening, problem-solving, and interpersonal abilities

• Ability to multitask and manage time efficiently

• Proficient in basic computer applications and call center software

• Reliable, punctual, and committed to excellence in customer support

Benefits:

• Competitive salary between $34,000 and $41,000 annually

• Opportunities for career advancement and skill development

• Supportive and professional team environment

• Paid training and onboarding process

• Health, dental, and vision insurance options

• Paid time off and holidays