About Us:
At Chats Cloud Cover, we specialize in delivering cutting-edge cloud-based communication solutions tailored for businesses of all sizes. Our goal is to simplify connectivity, enhance productivity, and empower teams with secure, scalable technology. Headquartered in Columbus, OH, our team is dedicated to continuous innovation and delivering exceptional service to our clients. We foster a culture of collaboration, growth, and professional development.

Job Description:
We are seeking a dedicated and accurate Data Entry Customer Service professional to join our team in Columbus, OH. In this role, you will be responsible for entering customer data with accuracy and speed, while also providing exceptional customer support through email and phone communications. You will be part of a collaborative environment where precision and service excellence are highly valued.

Responsibilities:

• Accurately input customer information into internal systems

• Maintain and update customer records as required

• Respond to customer inquiries via phone and email in a professional manner

• Resolve issues and escalate complex cases as needed

• Verify data for accuracy and completeness

• Collaborate with internal departments to support customer needs

• Ensure data confidentiality and adhere to company policies

Qualifications:

• High school diploma or equivalent; associate’s degree is a plus

• 1+ year of experience in data entry or customer service

• Strong attention to detail and organizational skills

• Excellent written and verbal communication abilities

• Proficient with Microsoft Office Suite and data entry software

• Ability to work independently and manage time effectively

• Problem-solving skills and a customer-first attitude

Benefits:

• Competitive salary ($43,000–$46,000 annually)

• Opportunities for professional growth and development

• Comprehensive training and support

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment

• Modern office facilities located in Columbus, OH