About Us

At Sharpcontra, we believe in transforming ideas into strategies that move markets and spark meaningful connections. As a leading firm in brand development and strategic communication, we deliver results-driven marketing solutions tailored to meet the evolving needs of our clients. Our culture thrives on innovation, collaboration, and professional excellence.

Job Description
We are seeking a professional and motivated Call Center Representative to join our customer support team in Boston, MA. The successful candidate will handle incoming calls, resolve customer inquiries, and provide high-quality assistance in a timely and efficient manner. This is an excellent opportunity for individuals who are detail-oriented, communicative, and dedicated to delivering outstanding service.

Responsibilities

• Answer incoming calls and respond to customer inquiries

• Resolve customer issues accurately and efficiently

• Maintain a positive and professional attitude

• Update customer records and log interactions in the system

• Escalate complex issues to the appropriate departments when necessary

• Meet performance goals related to customer satisfaction and productivity

• Follow communication scripts and company policies

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Proven experience in customer service or call center roles

• Strong verbal and written communication skills

• Ability to multi-task, stay organized, and manage time effectively

• Basic computer skills and familiarity with CRM systems

• Patience and problem-solving skills under pressure

• Willingness to work flexible hours, including occasional weekends

Benefits

• Competitive salary ranging from $42,000 to $52,000 annually

• Professional growth and advancement opportunities

• Comprehensive training and ongoing development

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment and modern office setting