About Us

At Sharpcontra, we believe in transforming ideas into strategies that move markets and spark meaningful connections. As a leading firm in brand development and strategic communication, we deliver results-driven marketing solutions tailored to meet the evolving needs of our clients. Our culture thrives on innovation, collaboration, and professional excellence.

Job Description
We are seeking a highly motivated and detail-oriented Client Service Associate to join our dynamic team. The ideal candidate will play a critical role in managing client relationships, ensuring satisfaction, and delivering top-tier support. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent service and operational efficiency.

Responsibilities

• Serve as the primary point of contact for assigned clients

• Resolve client inquiries promptly and professionally

• Maintain accurate client records and documentation

• Assist with onboarding new clients and explaining service processes

• Collaborate with internal teams to ensure client needs are met efficiently

• Monitor service delivery and proactively address potential issues

• Prepare reports and provide insights to clients regarding service performance

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field

• 1-3 years of experience in client service, account management, or a similar role

• Strong interpersonal and communication skills

• High attention to detail and strong organizational abilities

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to multitask and work effectively under pressure

• Professional demeanor and customer-first attitude

Benefits

• Competitive salary ($68,000 - $72,000 per year)

• Growth and advancement opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training support

• Collaborative and supportive work environment