About Us

At Reboot Staff, we are dedicated to connecting skilled professionals with businesses that value excellence, reliability, and results. We focus on creating streamlined staffing solutions that prioritize efficiency, integrity, and long-term partnerships. Our mission is to provide outstanding support to both our clients and team members, offering an environment that encourages personal and professional growth

Job Description

Reboot Staff is currently seeking a dedicated and detail-oriented Customer Service Assistant to join our team in Raleigh, NC. The ideal candidate will be responsible for supporting daily customer interactions, resolving issues efficiently, and maintaining a high level of professionalism. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person promptly and professionally

• Resolve customer complaints and provide accurate information about products and services

• Maintain detailed records of customer interactions and transactions

• Assist in processing orders, forms, and applications

• Collaborate with internal departments to ensure efficient service delivery

• Follow company guidelines and procedures for handling customer issues

• Support the customer service team with additional administrative tasks as needed

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)

• Minimum of 1 year of customer service or administrative support experience

• Strong verbal and written communication skills

• Proficient in Microsoft Office and customer management systems

• Ability to multitask and manage time effectively

• Excellent problem-solving skills and attention to detail

• Professional and courteous demeanor

Benefits

• Competitive salary ($32,000 – $45,000 per year)

• Opportunities for career growth and internal advancement

• Ongoing training and skill development

• Supportive and collaborative work environment

• Full-time schedule with consistent hours