About Us:
Chats Cloud Cover is a growing communications and customer experience company based in Columbus, OH. We specialize in providing innovative and reliable support solutions tailored to meet the needs of modern businesses. Our team is committed to excellence, efficiency, and meaningful client interactions. We believe in fostering a collaborative environment where our employees are empowered to develop their talents and grow professionally.

Job Description

We are currently seeking a professional Communications Agent to join our team in Columbus, OH. In this role, you will act as a key liaison between our clients and their customers, ensuring that messages are clear, timely, and effective. The ideal candidate is articulate, resourceful, and passionate about providing exceptional communication support.

Responsibilities

• Manage inbound and outbound client communications via phone, email, and other approved platforms

• Draft, review, and send clear and professional responses to customer inquiries

• Maintain consistent messaging aligned with client brand standards

• Assist with internal reporting and documenting interactions accurately

• Coordinate with internal teams to escalate and resolve client issues efficiently

• Uphold confidentiality and professionalism in all communications

• Participate in regular team meetings and training sessions

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Minimum of 1 year of experience in a communications, customer service, or administrative role

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Ability to work both independently and in a team-oriented environment

• Familiarity with basic office software and CRM tools is a plus

• Professional demeanor and problem-solving mindset

Benefits

• Competitive annual salary ($56,000 - $60,000)

• Opportunities for professional development and career growth

• Supportive and collaborative team environment

• Skills training and continuous learning

• Paid time off and holidays

• Health and wellness programs