About Us

Captura Hall is a dynamic and client-focused organization committed to delivering professional services with excellence and integrity. Located in the heart of Saint Louis, MO, we pride ourselves on fostering a welcoming and efficient environment for both clients and team members. Our commitment to innovation, growth, and quality service makes Captura Hall a place where careers can thrive.

Job Description

Captura Hall is currently seeking a dedicated and customer-focused Customer Service Agent to join our Tampa-based team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide accurate information about products and services

• Resolve complaints and issues with empathy and efficiency

• Document customer interactions and maintain records in our system

• Collaborate with internal departments to find solutions for customer concerns

• Stay updated on company policies, products, and procedures

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Minimum of 1 year of customer service experience

• Strong communication and problem-solving skills

• Proficient in using computer systems and CRM software

• Ability to multitask and remain calm under pressure

• Must be detail-oriented and highly organized

Benefits

• Competitive salary ($40,000 - $50,000 annually)

• Growth and advancement opportunities within the company

• Skill development and on-the-job training

• Supportive and professional work environment

• Paid time off and holidays

• Health and wellness benefits available