About Us

Sphirea Plus is a professional solutions provider dedicated to streamlining operations and enhancing customer support for businesses across a wide range of industries. Our focus is on delivering high-quality service, reliable data processing, and outstanding client care. With a commitment to integrity, precision, and growth, we take pride in offering a workplace that encourages development and career progression.

Job Description

We are seeking a highly motivated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will be responsible for addressing client inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role is critical in ensuring smooth communication between the company and its clients.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Resolve product or service problems by clarifying the customer's issue and determining the best solution

• Maintain detailed and accurate customer records in the company database

• Collaborate with internal departments to find timely and effective solutions to customer concerns

• Follow up with customers to ensure full resolution of issues

• Assist with administrative support tasks as needed

• Identify areas for improvement in customer service processes

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in a customer service or administrative role

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Ability to manage multiple tasks and prioritize effectively

• Proficient in Microsoft Office Suite and basic CRM software

• Professional attitude and strong work ethic

Benefits

• Competitive salary ($70,000 - $75,000 per year)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and company holidays

• Health, dental, and vision insurance options

• On-the-job training and skill-building resources