About Us

At Beloform, we are dedicated to delivering reliable and efficient customer support services tailored to the needs of modern businesses. With a focus on professionalism, innovation, and customer satisfaction, we have built a reputation for excellence across multiple industries. Our team is committed to providing a supportive and results-driven environment where employees can grow and thrive.

Job Description

Beloform is seeking a Call Center Agent to join our customer service team in Atlanta, GA. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring high levels of customer satisfaction. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally

• Make outbound calls to follow up on customer concerns or feedback

• Provide accurate information about products and services

• Resolve customer issues promptly and efficiently

• Maintain customer records and update information in the database

• Escalate complex issues to supervisors when necessary

• Meet or exceed performance and quality standards

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in a call center or customer service role is a plus

• Strong verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Proficient in basic computer applications and data entry

• Ability to remain calm and professional in challenging situations

• Must be reliable and punctual with a strong work ethic

Benefits

• Competitive salary ($38,000 – $48,000 per year)

• Opportunities for career advancement and professional growth

• Comprehensive training and ongoing support

• Dynamic and collaborative work environment

• Full-time schedule with consistent hours