About Us

At Story Lane Box, we believe in creating memorable brand experiences that connect emotionally with audiences. Based in Santa Ana, CA, our team is passionate about crafting compelling narratives and impactful brand identities for clients across a variety of industries. We combine creativity, strategy, and attention to detail to bring each story to life and help our partners stand out in a competitive market

Job Description

We are currently seeking a Client Service Associate to join our team in Santa Ana, CA. The successful candidate will act as a primary point of contact for our clients, providing exceptional service and ensuring their needs are met efficiently and professionally. This position is ideal for individuals with strong communication skills, attention to detail, and a passion for helping others.

Responsibilities

• Serve as a liaison between clients and internal departments to ensure seamless service delivery

• Respond to client inquiries, resolve issues, and provide timely updates

• Maintain accurate records of client interactions and transactions

• Monitor client satisfaction and escalate concerns when necessary

• Assist in preparing client reports and service documentation

• Support account management and business development initiatives

• Participate in regular team meetings and training sessions

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)

• 1–3 years of experience in customer service, client relations, or administrative support

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

• Professional demeanor and customer-focused mindset

Benefits

• Competitive salary range: $68,000 – $74,000 per year

• Opportunities for professional growth and career advancement

• Training and skill development programs

• Supportive and collaborative work environment

• Paid time off, holidays, and full-time employee benefits