About Us

At Property Soar, we are dedicated to providing exceptional property management and real estate services throughout Missouri. With a focus on professionalism, reliability, and client satisfaction, our team is committed to delivering tailored solutions for property owners, tenants, and investors. We believe in building long-term relationships through integrity, efficiency, and innovation.

Job Description

We are looking for a detail-oriented and motivated Customer Support Specialist to join our growing team in Charlotte, NC. The ideal candidate will be responsible for providing excellent customer service, resolving client inquiries, and ensuring a smooth and supportive experience for all property-related matters.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Assist clients with property-related questions, account details, and documentation

• Maintain accurate records of customer interactions and transactions

• Coordinate with internal departments to resolve customer issues promptly

• Monitor and follow up on open cases to ensure timely resolution

• Provide feedback on recurring customer issues to improve processes and services

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Previous experience in customer support or a related role

• Excellent communication and problem-solving skills

• Strong attention to detail and organizational abilities

• Ability to work independently and as part of a team

• Proficient in Microsoft Office and basic CRM systems

Benefits

• Competitive salary: $45,000 - $58,000 per year

• Opportunities for professional development and career growth

• Supportive and collaborative team environment

• On-the-job training and skills enhancement

• Paid time off and company holidays

• Health, dental, and vision insurance options